FAQ
Frequently Asked Questions ( FAQ)
Valid for orders placed via www.kukkicocktails.ch – Shipping only within Switzerland .
In which currency are the prices displayed on the website ?
All prices are in Swiss francs ( CHF) specified.
I just placed an order . When will it ship?
Please allow 24 hours for processing . The average delivery time within Switzerland is 3–5 business days ( excluding public holidays ) .
Shipment tracking will be updated immediately after your order is shipped .
If you have not received a tracking number after 5 business days , please write to us at info@kukkicocktails.ch .
I 'm not satisfied with my order . Can I return it ?
We offer a 100 % money back guarantee if the product or bottle is damaged arrives at your place .
You have 7 days to return the product to us . You are responsible for the return shipping costs .
Please always include your name and order number when returning items . to.
📌 Important:
Frozen cocktails are considered fresh goods for hygienic reasons and are therefore excluded from return or shipment unless they have been delivered damaged or faulty .
Can I cancel my order ?
Yes, you can cancel your order free of charge as long as it has not yet been shipped became.
If the shipment has already taken place , returns for frozen products are no longer possible , except in the case of damage .
I entered the wrong address – what now?
If you have entered an incorrect delivery address , please reply immediately to your order confirmation email or write to info@kukkicocktails.ch .
As long as you contact us within 24 hours After ordering , we can still correct the address .
After this period no refund will be made more possible.
How long does shipping take within Switzerland ?
The average delivery time is 3 working days , depending on your location and the nearest warehouse.
I have another question – how can I reach you ?
No problem ! Send us an email to info@kukkicocktails.ch – we 'll be happy to help .
Please enter your order number and describe your request as precisely as possible so that we can help you quickly .